Frequently Asked Questions (FAQs)
Please see below for answers to some of the most frequently asked questions we receive at Nectar CBD. Should you have any questions outside of the below, please contact customer service.
Nectar CBD manages the hemp cultivation, testing, product manufacturing and distribution of our product line.
Nectar CBD hemp is cultivated in Pueblo, Colorado.
Nectar CBD cultivates a proprietary CBD-rich compliant hemp variety.
Nectar CBD hemp is organically and sustainably cultivated with an emphasis on regenerative cultivation practices.
Nectar CBD products are formulated with full-spectrum CBD-rich distillate. After the supercritical CO2 extraction process, the hemp extract undergoes varied purifying processes to create a refined distillate product.
As per our product instructions, we recommend refrigerating all Nectar CBD products upon receipt.
All Nectar CBD products are made with full-spectrum hemp distillate extract.
Our human tincture products are formulated with an organic MCT coconut oil and an organic agave nectar, our pet drops are formulated with an organic MCT coconut oil and our topical product utilizes an organic arnica flower-infused organic olive oil. To review our products, see here.
If our products are stored as indicated, the shelf life of our product is six months, though we are constantly evaluating the shelf life and stability of our products.
All Nectar CBD products are tracked and tested during the cultivation, extraction and formulation phases by an independent third-party testing facility.
We occasionally send out e-mail newsletters regarding new products, promotions, and updates on hemp, science and nature. Scroll to the bottom of any page on our site and enter your preferred email address to sign-up for our newsletter.
Once you’ve registered, you will have the ability to view and modify your contact information, view current and previous orders and receive access to member-only specials.
We ship our Nectar CBD products to all 50 states. Our products are hemp-based and compliant, containing less than 0.3% THC.
We may ship your package using USPS, FedEx, UPS and/or DHL. Customers can expect to receive their order within three (3) to seven (7) business days.
If you’ve placed an order and would like to change the items on the order, please contact customer service ASAP. If the order has not shipped, we may be able to modify the order to your liking.
If your package has not yet arrived, please check the tracking information provided and inquire directly with the carrier on the delay.
We have a strict no return policy with our Nectar CBD products. If your product was purchased through a retailer, you
will need to contact your original purchase location to inquire about their return policies, as they may differ from ours.
All of our shipments are carefully hand-inspected and hand-packed for shipment. If the unopened product you received was damaged during shipment, please contact customer service to process a product exchange within (5) days of shipment receipt. Customers are responsible for checking their shipment for damage at the time of delivery.
Once verifying your product exchange request, a paid return label will be e-mailed, to ship the damaged product back, if applicable, and a replacement of your product will be issued at no cost.